PRIVACY POLICY
Popp Clinical Education
Effective Date: 1 January 2026
1. Introduction
Popp Clinical Education (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and manage personal information in connection with our online education platform and digital products.
2. What Personal Information We Collect
We may collect personal information including:
Full name
Email address
Phone number (if provided)
Billing address
Payment information (processed via third-party payment providers)
Professional details (e.g., occupation or registration status, if voluntarily provided)
Account login details
Course enrolment and progress data
IP address, device type, browser type, and usage data
Communications and enquiries submitted to us
We do not intentionally collect health information or other sensitive information through this website.
If sensitive information is inadvertently provided, it will only be used in accordance with applicable privacy laws.
3. How We Collect Personal Information
We collect personal information when you:
Create an account
Purchase or enrol in a course
Subscribe to marketing communications
Contact us via email or website form
Complete surveys or feedback forms
Interact with our website through cookies and analytics tools
Certain information is collected automatically via website analytics technologies.
4. Purpose of Collection
We collect and use personal information to:
Provide access to digital courses and materials
Process transactions and manage payments
Deliver course-related communications
Provide customer support
Improve website performance and user experience
Send marketing communications (where consent has been provided)
Comply with legal obligations
We will not use personal information for unrelated purposes without consent, unless permitted or required by law.
5. Payment Processing
Payments are processed via secure third-party payment providers integrated into our platform.
We do not store full credit card details on our servers.
Payment providers handle financial information in accordance with their own privacy policies and security standards.
6. Disclosure of Personal Information
We may disclose personal information to:
Our learning management system provider (currently Thinkific Labs Inc.)
Payment processors
Email marketing providers
Accounting and bookkeeping software providers
IT service providers and hosting services
Professional advisers (legal, accounting)
Government authorities where required by law
We only disclose information reasonably necessary for the relevant service.
7. Overseas Disclosure
Some third-party service providers we use (including Thinkific Labs Inc. and certain cloud or email service providers) may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles.
By using our services, you acknowledge that overseas disclosure may occur.
8. Cookies and Analytics
Our website uses cookies and similar technologies to:
Enable core site functionality
Analyse website traffic
Monitor course engagement
Improve user experience
You can manage or disable cookies through your browser settings.
Disabling cookies may affect website functionality.
9. Direct Marketing
If you opt in to receive marketing communications, we may send information about our courses, services, and updates.
You may unsubscribe at any time using the unsubscribe link in our emails.
We comply with the Spam Act 2003 (Cth).
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored electronically using reputable third-party service providers with security measures appropriate for digital education services.
However, no online transmission is completely secure.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our services
Comply with legal and accounting obligations
Resolve disputes
Enforce our agreements
When personal information is no longer required, we take reasonable steps to de-identify or securely delete it.
12. Access and Correction
You may request access to the personal information we hold about you and request correction if it is inaccurate or incomplete.
Requests can be made via the contact details below.
We will respond within a reasonable timeframe.
We do not charge a fee for reasonable access requests.
13. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Contact Details
Popp Clinical Education
Email: [email protected]
Phone: 07 4942 7576
Location: Mackay, Queensland, Australia
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our business practices.
The current version will be published on our website.