TERMS OF USE

Popp Clinical Education
Effective: 4 June 2026
 

1. Acceptance of these Terms

These Terms of Use apply when you access or use our website, online learning platform, digital downloads, videos, PDFs, templates, educational resources, online mentoring services, booking pages, account portal, emails, or related services provided by Popp Clinical Education (“we”, “us”, “our”).

By accessing our website, creating an account, purchasing a product, downloading a resource, enrolling in online content, booking mentoring, attending mentoring, or otherwise using our services, you agree to these Terms.

If you do not agree to these Terms, you must not purchase, access or use our products or services.

Your acceptance may occur electronically, including by ticking an acceptance box, completing checkout, submitting a booking form, creating an account, accessing a resource, or continuing to use our website or platform. You consent to receiving notices, documents, invoices and communications electronically, consistent with the Electronic Transactions Act 1999 and applicable electronic transactions laws, unless we agree otherwise or the law requires another method.

2. Who these Terms apply to

These Terms apply to all users, purchasers, account holders, mentoring participants, subscribers, visitors and anyone who accesses our digital resources or online services.

Our resources and mentoring services are intended for health professionals, hand therapists, occupational therapists, physiotherapists, students, or other appropriately trained users. They are not intended to provide personal health advice to members of the public.

You are responsible for ensuring that your use of our content and services is lawful, appropriate for your professional role, and consistent with your registration, qualifications, scope of practice, workplace policies, insurer requirements and professional obligations.

3. Our products and services

We may provide digital resources, video resources, online courses and online mentoring.

Digital resources include downloadable PDFs, templates, clinical education documents, guides, diagrams, forms and related resources.

Video resources include pre-recorded educational videos, demonstrations, course modules and associated learning materials.

Online courses include structured educational content delivered through a third-party platform such as Thinkific or another learning management system.

Online mentoring includes online professional mentoring for hand therapists or clinicians, including case-based discussion, reflective practice, professional development planning, documentation support, and support to understand and plan for AHTA mentoring requirements where relevant.

We may update, replace, remove or discontinue resources, modules, courses or services from time to time. Where you have paid for access to a specific product or service, we will take reasonable steps to provide what was purchased or provide an appropriate remedy where required by the Australian Consumer Law.

4. Educational and professional-use disclaimer

Our content and mentoring are provided for education, professional development and clinical reasoning support. They do not constitute individual patient assessment, diagnosis, treatment, therapy, medical advice, legal advice, financial advice, business advice, or supervision of your clinical practice.

You remain solely responsible for your clinical judgement, including deciding whether and how information applies to a specific patient, context or workplace.

You remain solely responsible for your professional scope, including practising within your registration, qualifications, competence, supervision arrangements and professional standards.

You remain solely responsible for patient safety, including obtaining appropriate consent, performing your own assessment, considering contraindications and managing clinical risk.

You remain solely responsible for your legal and workplace obligations, including complying with Ahpra, professional codes, workplace procedures, privacy obligations, documentation standards and insurer requirements.

We do not guarantee any specific clinical outcome, patient outcome, credentialing outcome, employment outcome, business outcome, financial result, examination result or professional recognition.

5. Ahpra, TGA, health advertising and therapeutic claims

Our website, resources and mentoring services are not intended to advertise clinical treatment outcomes to the public or create an expectation that a particular result can be achieved.

If any content refers to equipment, splinting materials, devices, products, brands or therapeutic goods, that reference is for educational discussion only unless we clearly state otherwise. We do not intend to advertise therapeutic goods or make therapeutic claims regulated by the Therapeutic Goods Administration (TGA). You must make your own independent clinical and professional decisions.

6. Online mentoring scope

Online mentoring is a professional education and development service. It may include discussion of learning goals, caseload issues, clinical reasoning, de-identified case examples, reflective practice, documentation, evidence requirements, direct observation planning, and readiness for mentor verification where appropriate.

Mentoring does not create an employment relationship, partnership, contractor relationship, clinical supervision relationship, therapeutic relationship, patient-provider relationship, or guarantee of approval by any professional body.

Where mentoring relates to AHTA requirements, we may support you to understand, plan and document relevant requirements. However, you remain responsible for confirming current requirements with the AHTA, maintaining your own records, meeting eligibility criteria, submitting applications, and satisfying any assessment, audit or verification requirements. The AHTA or relevant credentialing body retains control of any recognition, approval or accreditation decision.

7. Mentoring recordings, transcripts and Fathom AI

All online mentoring sessions are recorded, transcribed and summarised using Fathom AI or another nominated recording, transcription or meeting-note service.

Recording and transcription are used to support mentoring continuity, action tracking, reflective learning, quality management, record keeping, dispute management and professional risk management.

By booking and attending online mentoring, you consent to the recording, transcription and AI-generated summary process. If you do not consent to recording and transcription, you must not proceed with online mentoring unless we have expressly agreed in writing to an alternative arrangement.

You must not share patient-identifiable information during mentoring unless appropriate patient consent, authority and legal basis exist. Clinical examples should be de-identified wherever possible. You are responsible for ensuring that any information you share complies with privacy, confidentiality, workplace and professional obligations.

You must not record, copy, screenshot, distribute or publish mentoring sessions, transcripts, AI notes or mentoring materials without our prior written permission.

8. Accounts, access and platform use

You may need to create an account to access digital resources, video content, online courses or mentoring materials. You are responsible for keeping your login details secure and for all activity under your account.

We may suspend or restrict access if we reasonably believe your account has been misused, compromised, shared, used unlawfully, or used in breach of these Terms.

9. Third-party platforms and technology

Our services may be delivered using third-party providers, including learning management systems, payment processors, booking systems, email platforms, Zoom, Fathom AI, cloud storage, analytics tools, website providers and other technology services.

We are not responsible for interruptions, outages, service changes, data processing, account issues or technical problems caused by third-party platforms, except to the extent required by law. We will take reasonable steps to support access where a problem is within our control.

You are responsible for having a reliable internet connection, suitable device, updated browser, functioning audio/video equipment and private environment for online mentoring.

10. Fees, payment and billing

All fees are payable in Australian dollars unless stated otherwise. Prices are as displayed at the time of purchase or as stated in your invoice, booking confirmation, proposal or mentoring agreement.

For digital products, payment is generally required before access is granted.

For online mentoring, payment is made monthly, unless we agree otherwise in writing. Payment for mentoring must be received at least 48 hours before the scheduled session. If payment is not received at least 48 hours before the scheduled session, we may cancel, withhold or defer the session until payment is received.

Cancellation or deferral for non-payment does not remove your obligation to pay amounts properly due. Where a session is cancelled or deferred because of non-payment, we may offer a new time subject to availability, but we are not required to guarantee your preferred replacement time.

If we are unable to deliver a paid mentoring session due to circumstances within our control, we will offer a reasonable remedy, such as rescheduling, credit or refund, consistent with the Australian Consumer Law.

You are responsible for any fees, charges, taxes, bank charges, currency conversion fees or payment processing costs that apply to your purchase, unless the law requires otherwise.

11. Refunds, cancellations and Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights, remedies, consumer guarantees or protections you may have under the Australian Consumer Law or any other law that cannot be excluded.

Digital products, videos, downloadable resources and online course content may be accessed immediately after purchase. We do not provide refunds for change of mind, failure to use the resource, change in personal circumstances, mistaken purchase, or because you no longer need the resource, unless we choose to do so or the law requires it.

We will provide a remedy where required by the Australian Consumer Law, including where a product or service has a major problem, is not supplied with due care and skill, is not fit for a disclosed purpose, is not as described, or otherwise fails to meet a consumer guarantee.

For mentoring services, cancellation and rescheduling terms may be set out in your booking confirmation, mentoring agreement or invoice. If no specific cancellation term is stated, you must give reasonable notice if you cannot attend. Failure to attend, late attendance, or cancellation without reasonable notice may result in the session being forfeited or charged, unless the Australian Consumer Law requires a different outcome.

12. Intellectual property ownership

All intellectual property in our website, branding, courses, videos, PDFs, templates, diagrams, splinting patterns, documents, clinical reasoning frameworks, mentoring materials, educational structures, written resources, recordings, slides, downloads and other materials remains owned by us or our licensors.

Our content is protected by copyright, trade mark and other intellectual property laws. Nothing in these Terms transfers ownership of any intellectual property to you.

13. Licence for individual professional use

When you purchase or access a digital product, video, PDF, template, course or other resource, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use that content for your own professional learning and development.

You may apply the general knowledge you learn in your own professional practice. You must not reproduce, publish, teach, commercialise or distribute our structured materials, templates, frameworks, videos, resources or educational format.

14. User content, case examples and confidentiality

You may provide information to us through enquiries, forms, mentoring, emails, feedback, surveys, discussion, bookings or platform interactions. You confirm that any information you provide is accurate, lawful and does not breach another person’s rights, confidentiality or privacy.

You must not provide patient-identifiable information unless you have the necessary consent, authority and legal basis to do so. De-identified case discussion is preferred for mentoring and education.

You retain ownership of information you provide, but you grant us permission to use it to provide services, manage mentoring, respond to enquiries, maintain records, improve services, comply with legal obligations, manage disputes and protect our lawful interests.

We may use de-identified or aggregated feedback, themes or learning needs to improve resources and services, provided this does not identify you, your workplace, your patients or any other person.

15. Privacy

We handle personal information in accordance with our Privacy Policy, the Privacy Act 1988 and the Australian Privacy Principles, where applicable.

Our Privacy Policy explains how we collect, use, store and disclose personal information in connection with digital resources, video content, online courses, mentoring, recordings, transcripts, payment processing, communications and third-party platforms.

By using our website, purchasing products, creating an account, booking mentoring or participating in mentoring, you agree that we may handle your personal information as described in our Privacy Policy.

16. Marketing communications

If you subscribe, purchase, enrol, download a resource, attend mentoring or otherwise consent to receive communications, we may send you emails or messages about resources, courses, mentoring, updates and related services.

We will comply with the Spam Act 2003. Commercial electronic messages will identify us as the sender, include contact details where required, and include a functional unsubscribe mechanism where required. You can unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications does not stop us from sending transactional, account, purchase, booking, safety, legal or service-related communications.

17. Acceptable use

You must not use our website, platform, resources or services in a way that is unlawful, unsafe, misleading, abusive, harassing, infringing, fraudulent, disruptive, defamatory, discriminatory, malicious, or inconsistent with professional standards.

You must not attempt to reverse engineer, copy, scrape, overload, damage, interfere with, gain unauthorised access to, or compromise our website, platform, accounts, systems, content, security or data.

18. Reviews, testimonials and feedback

If you provide feedback, a review or testimonial, you grant us permission to use it for business, quality improvement and promotional purposes, subject to applicable law and professional advertising requirements.

We may edit feedback for length, clarity or spelling, but we will not knowingly use feedback in a way that is misleading. We will not publish patient testimonials about regulated health services where this would breach applicable health advertising laws or Ahpra guidance.

19. Availability, changes and updates

We aim to provide reliable access to our website, platform and resources, but we do not guarantee uninterrupted or error-free access. Access may be interrupted by maintenance, updates, security issues, third-party outages, internet failures, user device issues or events beyond our reasonable control.

We may update content to reflect new evidence, professional standards, platform changes, legal requirements or business decisions. We may also correct errors, remove outdated content or replace resources.

If we make a material change to a product or service you have already paid for, we will act reasonably and provide any remedy required by law.

20. Suspension and termination

We may suspend, restrict or terminate your access if we reasonably believe that you have breached these Terms, misused content, shared access, infringed intellectual property, failed to pay fees, provided misleading information, behaved unprofessionally, compromised safety or security, or used our services unlawfully.

Termination does not affect rights or obligations that accrued before termination, including payment obligations, intellectual property rights, confidentiality obligations, limitations of liability and dispute resolution provisions.

No refund is payable where access is suspended or terminated because of your breach, except where the Australian Consumer Law or another law requires otherwise.

21. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, consequential, incidental, special, exemplary or punitive loss, loss of profit, loss of income, loss of opportunity, loss of goodwill, loss of data, business interruption, reputational harm, clinical outcome, patient outcome, credentialing outcome, or loss arising from your application of educational content or mentoring discussion.

Nothing in these Terms excludes, restricts or modifies liability that cannot be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

22. Your indemnity

You agree to indemnify us for loss, damage, cost or expense we reasonably incur because of your breach of these Terms, misuse of our content, infringement of intellectual property, unlawful conduct, unauthorised sharing, breach of confidentiality or privacy, or use of our resources outside your professional scope.

This indemnity does not apply to the extent that loss is caused by our negligence, breach of these Terms, breach of law, or failure to comply with a consumer guarantee that applies under the Australian Consumer Law.

23. Force majeure

We are not liable for delay or failure to perform obligations caused by events beyond our reasonable control, including internet outages, platform outages, cyber incidents, natural disasters, illness, power failures, government action, industrial action, pandemic-related disruption, supplier failure or other events outside our reasonable control.

We will take reasonable steps to minimise disruption and resume services where practicable.

24. Dispute resolution

If a dispute arises, you agree to contact us first so we can try to resolve the issue promptly and practically.

Both parties agree to act in good faith, provide relevant information, and attempt to resolve the dispute before commencing formal proceedings, except where urgent injunctive relief is required, a debt is unpaid, intellectual property is being misused, or a party has a legal right to take immediate action.

Nothing in this clause limits your rights under the Australian Consumer Law or your right to contact a regulator or external dispute body where applicable.

25. Changes to these Terms

We may update these Terms from time to time to reflect changes in our products, services, platforms, legal obligations, payment arrangements or business operations.

The current version will be published on our website. Continued use of our website, platform, resources or services after updated Terms are published constitutes acceptance of the updated Terms, unless the law requires a different process.

26. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or severed to the extent necessary, and the remaining terms will continue to apply.

27. Governing law

These Terms are governed by the laws of Queensland, Australia.

Each party submits to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.

28. Contact

Questions about these Terms can be directed to:

Popp Clinical Education
Contact Popp Clinical Education – Fill out form